Refund and cancellation

This Refund and Cancellation Policy (“Policy”) explains how Northern Star Technology Private Limited (“NS”, “We”, “Us” or “Our”) handles cancellations and refunds for paid Pneuma subscriptions on pneuma.club (“Website”). It applies only to Pneuma Pro plans. It does not govern airline ticket, award booking, or third-party travel provider refunds. Those remain with the relevant provider under our Terms of Use.

By purchasing a paid plan, You agree to this Policy. We may update it from time to time; the version posted on this page is the one that applies.

As of the Sep 2026 subscription launch:

• Pro monthly: ₹499 / month.
• Pro annual: ₹4,999 / year.

There is no separate paid trial. The free tier is the trial. Billing is in Indian Rupees (INR) only. International cards, if accepted, are charged in INR.

You may cancel a paid subscription at any time from plan and billing settings, or by contacting us at hello@pneuma.club.

By default, cancellation takes effect at the end of the current paid billing period (“cancel at period end”). You keep access to paid features until that period ends. Immediate cancellation is an exception handled by our operations team when required.

Cancelling stops future renewals. It is not by itself a refund. Refund eligibility is set out below.

If You are not satisfied with a paid plan:

• Pro annual: cancel within seven days of the successful payment and We refund that payment in full.
• Pro monthly: no refund. You may cancel at any time, and Your plan runs to the end of the month You paid for.

The refund is the full amount You paid for that subscription payment. We do not ask for a reason.

Cancel from plan and billing settings. If You are inside the seven-day window on an annual plan, the refund is issued automatically to the payment method You used. You can also email hello@pneuma.club from the account email used at checkout, or use our Contact Us page.

The time for funds to appear in Your bank or card account depends on Your bank and the payment method.

• Requests on an annual plan made more than seven days after the payment.
• Monthly plan payments.
• Fees charged by airlines, hotels, or other travel or financial service providers for bookings You make using Pneuma.

Questions about this Policy: hello@pneuma.club. Support: Contact Us.