This Refund & Cancellation Policy (“Policy”) explains how Northern Star Technology Private Limited (“NS”, “We”, “Us” or “Our”) handles cancellations and refunds for paid Pneuma subscriptions on pneuma.club (“Website”). It applies only to Pneuma PRO plans. It does not govern airline ticket, award booking, or third-party travel provider refunds — those remain with the relevant provider under our Terms of Use.

By purchasing a paid plan, You agree to this Policy. We may update it from time to time; the version posted on this page is the one that applies.

As of the Sep 2026 subscription launch:

• PRO Monthly — ₹499 per month.
• PRO Annual — ₹4,999 per year.

There is no separate paid trial. The free tier is the trial. Billing is in Indian Rupees (INR) only. International cards, if accepted, are charged in INR.

You may cancel a paid subscription at any time from plan and billing settings, or by contacting us at hello@pneuma.club.

By default, cancellation takes effect at the end of the current paid billing period (“cancel at period end”). You keep access to paid features until that period ends. Immediate cancellation is an exception handled by our operations team when required.

Cancelling stops future renewals. It is not by itself a refund. Refund eligibility is set out below.

If You are not satisfied with a paid plan, You may request a full refund within:

• PRO Monthly — 7 days from the successful payment for that billing period.
• PRO Annual — 14 days from the successful payment for that billing period.

The refund is a full refund of that subscription payment. The guarantee is limited to one refund per user. After a refund has been issued, further purchases of the same or another plan are not covered by this guarantee unless We expressly say otherwise in writing.

Email hello@pneuma.club from the account email used at checkout, or use our Contact Us page. Include Your account email, plan name, payment date, and a short reason.

Refunds are processed manually via our payment provider (Razorpay). We aim to action eligible requests promptly. The time for funds to appear in Your bank or card account depends on Your bank and the payment method.

In-app refund requests may be enabled later. Until then, email or Contact Us is the supported path.

• Requests outside the 7-day or 14-day window for Your plan.
• A second or later money-back claim for the same user.
• Fees charged by airlines, hotels, or other travel or financial service providers for bookings You make using Pneuma.
• Payment-gateway processing fees charged by third parties, except where We choose to include them in a goodwill refund.

Questions about this Policy: hello@pneuma.club. Support: Contact Us.